Lithos Talk: Support

Email hello@lithos.community. Please include your support code (Settings → Plan). It identifies your anonymous account without any personal details.

Something didn't work

Right after it happens, open Settings → Send diagnostics, add a note, and send. You'll get a reference to mention in your email. The log covers connections, audio and timings from the last 15 minutes; it never includes what anyone said or the translations.

Translation is free on-device for some languages

Settings → Offline languages lists the languages your iPhone can translate on its own, for free and offline. Other languages use Gemini minutes from your plan.

Moving to a new iPhone

Your account moves with iCloud Keychain: sign in with the same Apple ID and open Lithos Talk. If your plan doesn't appear, tap Settings → Plan → Restore Purchases.

Cancel a subscription or request a refund

Subscriptions are managed by Apple: iPhone Settings → your name → Subscriptions, or Settings → Plan → Manage Subscription in the app. Refunds: reportaproblem.apple.com.

Joining a call from a browser

Open the link or scan the QR code, allow the microphone, and keep the page open. Headphones give the best sound. If you hear nothing, tap the page once (browsers need a tap before playing audio).

Delete your data

Email us your support code and we'll delete your account, device records, usage history and diagnostics. See the privacy policy.